Welcome to Cart.lk. These Terms and Conditions govern your use of our website and the purchase and sale of digital products from our platform. By accessing and using our website, you agree to comply with these terms. Please read them carefully before proceeding with any transactions.
1. Use of the Website
- You must be at least 18 years old to use our website or make purchases.
- You are responsible for maintaining the confidentiality of your account information, including your username and password.
- You agree to provide accurate and current information during the registration and checkout process.
- You may not use our website for any unlawful or unauthorized purposes.
2. Product Information and Pricing
- We strive to provide accurate product descriptions, images, and pricing information. However, we do not guarantee the accuracy or completeness of such information.
- All products sold on Cart.lk are digital goods (e-books, courses, templates, software, etc.).
- Prices are listed in Sri Lankan Rupees (LKR) and are subject to change without notice.
- Any promotions or discounts are valid for a limited time and may be subject to additional terms and conditions.
3. Orders and Payments
- By placing an order on our website, you are making an offer to purchase the selected digital products.
- We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.
- You agree to provide valid and up-to-date payment information and authorize us to charge the total order amount to your chosen payment method.
- Payments are processed securely through trusted payment gateways. We do not store or have access to your full payment details.
- We also accept bank transfer payments. Orders paid via bank transfer will be processed upon verification of payment receipt.
4. Digital Product Delivery
- Upon successful payment, digital products will be made available for download immediately through your account's Library.
- Download links remain active in your library for future access.
- You are responsible for downloading and backing up your purchased digital products.
5. Intellectual Property
- All content and materials on our website, including but not limited to text, images, logos, and graphics, are protected by intellectual property rights and are the property of Cart.lk or its licensors.
- Digital products purchased grant you a personal, non-transferable license to use the content. You may not redistribute, resell, or share purchased products without explicit permission.
- You may not use, reproduce, distribute, or modify any content from our website without our prior written consent.
6. Limitation of Liability
- In no event shall Cart.lk, its directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the purchase and use of our products.
- We make no warranties or representations, express or implied, regarding the quality, accuracy, or suitability of the products offered on our website.
7. Amendments and Termination
We reserve the right to modify, update, or terminate these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes.
Refund Policy
Thank you for shopping at Cart.lk. We value your satisfaction and strive to provide you with the best digital shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Eligibility for Refunds
We accept refund requests within 14 days from the date of purchase. To be eligible for a refund, the following conditions must be met:
- The digital product has not been downloaded or accessed more than once.
- The product is significantly different from the description provided on the product page.
- The product is defective or contains errors that make it unusable.
Refund Process
Once we receive your refund request and verify eligibility, we will notify you of the status of your refund. If your refund is approved, we will initiate a refund to your original method of payment through Payment gateway. Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider.
Non-Refundable Items
Certain items are non-refundable. These include:
- Products that have been downloaded or accessed multiple times.
- Products purchased using promotional discounts or coupon codes (unless the product is defective).
- Personalized or custom-made digital products.
- Gift card purchases.
Exchanges
If you would like to exchange your digital product for a different one, please contact our customer support team within 14 days of receiving your order. We will provide you with further instructions on how to proceed with the exchange, subject to product availability and pricing.
Defective Products
In the unfortunate event that your digital product is defective (e.g., corrupted file, wrong content delivered), please contact us immediately. We will arrange for a replacement or issue a full refund, depending on your preference and product availability.
How to Request a Refund
To request a refund, please contact our customer support team with the following information:
- Your order reference number.
- The email address used for the purchase.
- The reason for the refund request.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.